Thank you for shopping with SewMasters Sewing Machines ! If you have any concerns or issues with any product or service purchased from SewMasters Pty Ltd please don’t hesitate to contact us on 07 3108 0043.
In order to take advantage of your rights under this returns policy, you must adhere to the following:
Please contact us and arrange to return an item you have purchased if you deem the following
- it does not match the description we have given you
- it has been damaged in transit
- it has a definite manufacturing fault and cannot solved via direct contact with us
Returns Due to Faulty Or Damaged Goods
If you purchased a product that was damaged or faulty once it is received and inspected, a replacement or an account credit will given.
Returns Due to Incorrectly Supplied Goods
A credit or exchange of goods may be applicable if we have provided you with the incorrect product through a miss pick or miss communication; provided you with the incorrect order or a failure in correct description. If the item you have received was correct to the order but ordered incorrectly then you may post the item to us with a self addressed satchel for an exchange at your own expense.
Changing Of Mind
If you change your mind about an item you have purchased we will accept the return it for an in-store credit or exchange.
If the item is:
- unused & in the same condition that you received it
- returned with proof of purchase within 30 days of purchase.
Credits will NOT include shipping and handling charges incurred. Returns for change of mind are at the discretion of SewMasters Sewing Machines and may not be eligible for a full refund if no longer in original, sell-able packaging. Refunds for change of mind will incur a 10% restocking fee plus any shipping charges.
Cancelling an Order
Cancelling an order prior to delivery may incur a 10% restocking IF we are not able to cancel in an orderly fashion via our supplier due to return fees from them; again at the discretion of SewMasters Sewing Machines + ALL cancelations paid via EFTPOS will incur a 1.5% return fee. Any self managed finance facilities will have no merchant return fees included but still may incur a 10% restocking fee IF good notice is not given.